Contact Us

OBSERVE: This section presents all contact options for lukki-casino exclusively within the lukki-ca.com domain, as required for the Canadian (CA) market. It integrates all critical factual data and legal obligations, ensuring full compliance with CA remote gambling regulations, as well as international standards governing licensed online gaming operators. All information below is current as of 2025 and reflects the latest regulatory and operational profile of lukki-casino.

EXPAND: In addition to basic contact details, CA law (e.g., Proceeds of Crime (Money Laundering) and Terrorist Financing Act, Criminal Code s.207, Consumer Protection Act) and industry best practices require:

• Clear and easily accessible support channels, including email, live chat, and telephone (where applicable).
• Disclosure of responsible gambling resources and complaint mechanisms.
• Identification of legal entity, registration, and licensing data related to the operator.
• Explicit privacy, data security, and response time policy statements for user protection.
• Disclaimers regarding jurisdictional limitations and use of personal information.

REFLECT: The following content is organized to provide clear, accessible, and legally defensible contact guidance for CA users of lukki-casino via lukki-ca.com, reflecting both explicit data and all implicit regulatory obligations.

Contact Options for lukki-casino (System 1 Factual Integration)

• Email Support (Primary):
  For all customer support inquiries, please email: [email protected].
  This address is monitored 24/7. All inquiries are handled in compliance with CA personal information regulations and industry best practices.
• General Information:
  For general questions not related to support, contact: [email protected].
• Live Chat:
  For immediate assistance, use the live chat feature available on lukki-ca.com. Live chat is staffed 24/7 for prompt service.
• Contact Form:
  Users may submit inquiries directly via the secure contact form provided below. Please include your name, email, and a brief description of your request.

Note: As of 2025, telephone support is not specified. All communications are processed electronically to ensure record-keeping and regulatory compliance.

Corporate and Licensing Information (System 2: Legal Disclosure)

• Legal Operator:
  lukki-casino on lukki-ca.com is operated by Just Entertainment B.V., registered in Curaçao (Registration No. 160603), under license OGL/2025/164/0246 issued by the Curaçao Gaming Control Board (GCB), valid through 31 December 2025. Dama N.V. (Registration No. 152125) is the ultimate beneficial owner, with payment facilitation by Friolion Ltd. (Reg No. 419102) and Strukin Ltd. (HE 407624) in Cyprus.
• Registered Address:
  Scharlooweg 39, Willemstad, Curaçao
• Jurisdictional Scope:
  lukki-ca.com services Canadian players exclusively under international and CA-specific compliance requirements. Users outside Canada should review local legal restrictions before contacting or using lukki-ca.com.

Online Contact Form for User Inquiries (System 1: Factual Process)

All contact submissions are encrypted and processed according to CA data protection laws and the lukki-ca.com privacy policy. Your information will only be used to address your inquiry and will not be shared with third parties except as required by law.

Response Times, User Rights, and Dispute Resolution (System 2: Legal Protections)

1. Response Commitment: lukki-ca.com commits to responding to all user inquiries within one business day, with 24/7 live support for urgent issues. This complies with CA consumer protection standards for digital services.
2. Right to Escalate: If a user is dissatisfied with the resolution provided by the support team, they may escalate the issue in writing to the compliance department at [email protected], referencing the original ticket number. For unresolved complaints, users may also contact the Curaçao Gaming Control Board or relevant Canadian authorities.
3. Data Privacy and Security Protections: All personal data provided through contact channels is processed in accordance with the CA Personal Information Protection and Electronic Documents Act (PIPEDA) and international iGaming standards. Users have the right to access, correct, or request deletion of their personal data at any time.

Legal Disclaimer: lukki-ca.com reserves the right to decline service or correspondence if the inquiry relates to activities prohibited under applicable law, including but not limited to underage gambling, fraud, or jurisdictional violations. All communications may be retained for regulatory and compliance purposes as required by CA law and Curaçao licensing conditions.

Responsible Gambling and Consumer Protection Resources (System 2: CA Adaptation)

• Responsible Gambling Support: If you or someone you know is experiencing gambling-related harm, please access resources at Gambling Therapy or contact Responsible Gambling Council Canada.
• Self-Exclusion & Limits: lukki-ca.com provides self-exclusion and deposit limit options for all registered users. To request these protections, email [email protected] or use the contact form above.

Regional Compliance Note: All information and procedures herein are adapted for Canadian (CA) users of lukki-casino via lukki-ca.com, reflecting the most current legal and regulatory requirements for 2025. Users are encouraged to review the Privacy Policy and Terms and Conditions for detailed legal and operational frameworks.