Terms & Conditions

OBSERVE: Identify all essential terms for clarity and legal certainty.
EXPAND: Integrate industry-standard definitions, include all role and transaction types.
REFLECT: Present definitions that ensure unambiguous interpretation and CA regulatory compliance.

Operator: Refers to the legal entity responsible for managing lukki-casino at lukki-ca.com, specifically Just Entertainment B.V. (Reg. No. 160603) under Curaçao license OGL/2025/164/0246, with payment facilitation by Friolion Ltd. (Reg. No. 419102) and Strukin Ltd. (Reg. No. HE 407624).
User / Player: Any individual who registers an account or otherwise accesses and interacts with lukki-ca.com services in Canada.
Account: The unique profile created by a User to access and participate in lukki-casino services.
Bet: A monetary stake placed by a User on a game or event offered by lukki-casino.
Bonus: Any promotional credit, free spins, or other incentive provided to Users under specified conditions.
Wager: The act of staking real or bonus funds on games, subject to specific bonus or promotion terms.
Deposit / Withdrawal: The process of adding funds to or removing funds from a User's account using approved payment methods.
KYC: "Know Your Customer" identification and verification procedures as mandated by applicable law.
Terms: This legally binding agreement governing the relationship between Users and the Operator.

Account Registration

OBSERVE: Analyze registration process, mandatory requirements, and legal obligations.
EXPAND: Address CA age and identity verification laws, data accuracy, and security practices.
REFLECT: Articulate a compliant, transparent account creation framework for all Canadian users.

Eligibility: Users must be at least 18 years old and legally permitted to participate in online gambling under Canadian law. The Operator reserves the right to verify age at any stage and to refuse access to minors or those unable to provide sufficient proof of eligibility.
Registration Process: Users are required to submit accurate personal information, including email address and full legal name. Account activation is contingent upon successful email verification. Additional documentation may be requested for KYC purposes, such as government-issued ID and proof of address.
User Obligations: Users must ensure that all registration information is complete and accurate. Each User is responsible for maintaining the confidentiality and security of their account credentials. Sharing accounts or providing false information constitutes a breach of these Terms.
Identity Verification (KYC): The Operator may, at any time, require Users to complete identity verification in line with CA anti-money laundering and fraud-prevention regulations. Accounts may be suspended pending verification or if discrepancies are detected.
Account Security: Users must immediately notify customer support at [email protected] of any unauthorized use or suspected breach of account security.

Regional Compliance Note: Account creation and participation are restricted to Users physically present in Canada, in accordance with CA regulatory standards.

Betting & Gameplay Rules

OBSERVE: Review procedures for bet placement, operational limits, and conduct policies.
EXPAND: Include minimum/maximum bet rules, cancellation rights, live casino etiquette, and anti-fraud measures.
REFLECT: Deliver a robust set of rules that foster fairness, transparency, and regulatory alignment.

Bet Placement: Bets must be placed before the commencement of the relevant game or event. Minimum and maximum bet amounts are specified per game and subject to change at the Operator's discretion.
Bet Modification and Cancellation: Once a bet is confirmed, it cannot be altered or cancelled except in the event of technical error or Operator discretion. Any voided bets will be refunded in accordance with these Terms.
Prohibited Conduct: All forms of cheating, collusion, fraud, or use of automated systems are strictly prohibited. Users engaging in such behaviors may face account suspension or permanent ban.
Live Casino & Chat Etiquette: Users are expected to maintain respectful communication in live casino and chat environments. Abusive language, threats, or harassment of staff or other Users will not be tolerated.
Fair Play: Games are operated with certified random number generators (RNGs) and are subject to independent testing as per licensing requirements.

Regional Compliance Note: Rules fully adapted to CA standards for fair gaming and player protection.

Bonus Terms

OBSERVE: Examine bonus activation, wagering, and eligibility requirements.
EXPAND: Specify prohibited behaviors, promotion stacking, and compliance with CA advertising rules.
REFLECT: Articulate detailed bonus conditions that safeguard both Users and the Operator.

Activation & Eligibility: Bonuses are available only to Users with validated accounts at lukki-ca.com. Bonus activation may require the entry of a code, a minimum deposit, or other qualifying action as detailed in each promotion.
Wagering Requirements: Bonus funds and any associated winnings are subject to clear wagering requirements, typically expressed as a multiple of the bonus amount (e.g., 35x), to be completed within a specified timeframe (not exceeding 30 days). Failure to meet these requirements will result in the forfeit of bonus funds and related winnings.
Prohibited Games & Actions: Certain games may be excluded from bonus wagering. Use of low-risk betting strategies, abuse of promotions, or attempts to circumvent bonus terms may result in cancellation of the bonus, confiscation of winnings, and account suspension.
Combining Promotions: Bonuses cannot be combined or 'stacked' unless explicitly permitted. Only one active bonus may be used per User at any one time.
Disclosure & Transparency: Full bonus terms will be displayed with each promotion. Users are encouraged to read all bonus-specific conditions before participation.

Regional Compliance Note: Bonus offerings and advertising are fully compliant with CA consumer protection and responsible gambling regulations. All timeframes and terms valid through 2025.

Payments & Withdrawals

OBSERVE: Map deposit and withdrawal methods, limits, and user protections.
EXPAND: Address regulatory requirements for AML, source of funds, and payment transparency in CA.
REFLECT: Present a transparent, user-focused overview of all financial operations.

Deposit Methods: Users may fund their accounts via approved payment options, including credit/debit cards, e-wallets, and cryptocurrencies. Full details are available in the cashier section of lukki-ca.com. Third-party deposits are not permitted.
Withdrawal Procedures: Withdrawals must be made using the same method as the initial deposit, where possible. All withdrawal requests are subject to identity verification (KYC) and anti-fraud checks. Processing times typically range from 1 to 5 business days, subject to compliance review.
Limits & Fees: Minimum and maximum transaction amounts are set per payment method and may be adjusted at the Operator's discretion. Fees may apply for certain payment types, and Users will be notified of applicable charges prior to transaction completion.
Refunds: Refunds of deposits, bets, or bonuses are only issued in cases of technical failure, Operator error, or where legally required. Bonus funds are non-refundable once wagering has commenced.
Responsible Financial Conduct: All transactions are monitored for compliance with CA anti-money laundering laws. Users must ensure that all payment sources are legitimate and in their own name.

Regional Compliance Note: All financial operations comply with CA law, including FINTRAC guidance and responsible gaming standards.

Limitation of Liability

OBSERVE: Define Operator responsibilities and carve out exclusions.
EXPAND: Address technical failure, force majeure, and statutory limitations; set clear compensation caps.
REFLECT: Articulate robust clauses that protect both the Operator and Users under CA law.

Operator Obligations: The Operator ensures fair operation of all games, accurate reporting of outcomes, and security of User funds, subject to licensing conditions.
Exclusions of Liability: The Operator is not liable for any loss or damage arising from technical failures, system or network interruptions, unauthorized access, or force majeure events beyond its reasonable control.
Maximum Compensation: In no event shall the Operator's liability exceed the amount of the bet or wager placed by the User. No compensation will be provided for indirect, special, or consequential damages.
User Responsibility: Users are responsible for the risks associated with online gambling and must ensure that their participation is legal in their jurisdiction.

Regional Compliance Note: These limitations are subject to applicable CA consumer protection statutes and do not affect any non-excludable statutory rights.

Intellectual Property Rights

OBSERVE: Identify proprietary content and enforce intellectual property protections.
EXPAND: Include software, branding, and data restrictions.
REFLECT: Present clear prohibitions and legal recourse for infringement.

Ownership: All website content, including software, graphics, logos, and text, is the exclusive property of the Operator and its licensors.
Prohibitions: Copying, reproducing, distributing, transmitting, or otherwise exploiting any part of lukki-ca.com without prior written consent from the Operator is strictly prohibited.
Legal Remedies: Unauthorized use may result in civil or criminal prosecution to the fullest extent permitted by law.

Regional Compliance Note: Intellectual property rights are enforced globally and in accordance with CA copyright law.

Privacy & Data Protection

OBSERVE: Reference privacy policy and data handling standards.
EXPAND: Ensure CA privacy law compliance, including PIPEDA.
REFLECT: Reassure Users regarding data protection practices.

All personal data collected by lukki-ca.com is processed in accordance with the site's Privacy Policy and applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Users are encouraged to review the Privacy Policy for detailed information on data collection, storage, and usage.

Changes to Terms

OBSERVE: Establish procedure for updating terms and user notification.
EXPAND: Address user rights in case of disagreement and effective date management.
REFLECT: Ensure transparent and fair process for all contractual modifications.

Notification: Users will be informed of any updates to these Terms via email and/or prominent site banners at least 7 days prior to the effective date of the changes.
Acceptance of Changes: Continued use of lukki-ca.com after changes take effect constitutes acceptance of the new Terms. Users who do not agree with the updated Terms must discontinue use of the site and may request account closure.
Effective Date: The date of the latest revision will always be clearly indicated at the beginning of these Terms. All changes will be effective no earlier than 2025-11-06.

Termination & Suspension

OBSERVE: Define grounds and process for account closure.
EXPAND: Address user notification, fund handling, and legal recourse.
REFLECT: Ensure procedural fairness and legal compliance.

Grounds for Termination: The Operator may suspend or close a User's account for breach of these Terms, suspected fraud or money laundering, provision of false information, or as required by law.
Procedure: Users will be notified via email of the reason for suspension or closure. Where possible, advance notice will be provided unless immediate action is required to protect Users or the Operator.
Funds and Refunds: Any remaining account balance, less outstanding obligations or illegally obtained funds, will be returned to the User via an approved payment method, subject to KYC verification and legal compliance.
User-Initiated Closure: Users may request account closure at any time by contacting [email protected]. All outstanding bets and bonuses will be settled in accordance with these Terms.

Regional Compliance Note: All terminations and suspensions adhere to CA consumer protection and gaming regulations, effective through 2025.

Governing Law & Jurisdiction

OBSERVE: Specify applicable law, forum, and dispute resolution mechanisms.
EXPAND: Integrate cross-border regulatory context; clarify arbitration vs. court pathways.
REFLECT: Provide a clear, enforceable framework for dispute handling.

Applicable Law: These Terms are governed by the laws of Curaçao, subject to overriding mandatory provisions of applicable Canadian law. The Operator's activities are licensed by the Curaçao Gaming Control Board (License OGL/2025/164/0246, valid through 2025-12-31).
Jurisdiction: Any disputes arising from these Terms or the use of lukki-ca.com shall be subject to the exclusive jurisdiction of the courts of Curaçao, unless otherwise required by applicable Canadian law.
Dispute Resolution: Users are encouraged to first seek resolution of any complaints or disputes via the Operator's customer support ([email protected]). If unresolved, Users may pursue arbitration or legal proceedings as permitted by law.

Regional Compliance Note: Users retain all rights provided under CA consumer protection and gaming laws, and mandatory local law provisions take precedence where applicable.

Contact Information

OBSERVE: Present all essential support and legal contact details.
EXPAND: Integrate corporate addresses and responsible department emails.
REFLECT: Ensure Users have clear channels for all inquiries and legal correspondence.

Customer Support Email: [email protected] (critical, for all account and service inquiries)
General Information Email: [email protected]
Website: https://lukki-ca.com
Operator Legal Address: Scharlooweg 39, Willemstad, Curaçao
Licensing Information: Just Entertainment B.V., License OGL/2025/164/0246 (Curaçao Gaming Control Board; valid through 2025-12-31)
Payment Processing Entities: Friolion Ltd. (Reg No. 419102, Cyprus), Strukin Ltd. (Reg No. HE 407624, Cyprus)

For legal correspondence, please direct inquiries to the Operator's legal address above. All communications will be handled in accordance with the site's Privacy Policy and applicable laws.